The Liberal Boondoggle

$52,000,000

Call centre upgrade hit $52M, triple its budget

Shared Services Canada onboarded only 8 of 220 planned call centres to the Hosted Contact Centre Service for $52 million in implementation costs, three times the initial budget.

October 29, 2026 · Shared Services Canada · Dead projects · Recipient: IBM Canada
Auditor General finding · Source: Auditor General of Canada

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This is one line on one endless taxpayer receipt: documented federal Liberal waste since November 4, 2015, newest first.

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