CRA phone system contract ballooned from $50M to $190M

$190,000,000

CRA phone system contract ballooned from $50M to $190M

The contact-centre telephony contract grew to $190 million while only 17 percent of individual tax answers the Auditor General tested were accurate.

October 21, 2025 · Canada Revenue Agency · Silly spending · Recipient: IBM Canada
Auditor General finding · Source: Auditor General of Canada

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